External Complaints Procedure

Across all Readipop’s services and activities we aim to provide the highest possible quality of service to those individuals or organisations interacting in any way with the organisation. However, we acknowledge that there may be occasions when things go wrong or you are dissatisfied with us and may wish to complain. We will take complaints seriously and learn from them in order that we can consistently improve the quality of our services and activities.

The following Complaints Procedure aims to provide a swift, effective and honest resolution to your complaint and to guide improvements for our future work.

How to make a complaint:

Stage 1

Contact Readipop with your complaint in one of the following ways:

Write to Readipop 35 Milford Road, Reading, Berkshire, RG1 8LG
E-mail office@readipop.co.uk
Call us on 0118 938 7156

Readipop will acknowledge receipt of your complaint in writing and will then be able to direct your complaint to the relevant person within one working week.

Stage 2

The member of the team responsible for responding to your complaint will investigate and attempt to resolve your complaint informally within 14 working days of receipt and will liaise with you or your representative directly.

Stage 3

If you and/or your representative remain unhappy with the resolution of your complaint please contact the Operations Manager and your complaint will be passed to the Chairperson of the Readipop Board for their consideration. One of the board will respond to you directly as soon as possible and always within 20 working days.

We welcome your comments and your observations of how our complaints procedure could be improved in the future.

The following Complaints Procedure aims to provide a swift, effective and honest resolution to your complaint and to guide improvements for our future work.